Research Evidence

Companies with a highly engaged workforce improved operating income by 19.2% over a 12 month period, compared with low engaged employees who saw operating income decline by 32.7% over the same period. Towers Perrin-ISR 2006

Business units with engagement scores in the top quartile averaged 12% higher customer advocacy, 18% higher productivity and 12 % higher profitability. Gallup Organisation 2006

Engaged employees in the UK take an average of 2.69 sick days per year: the disengaged take 6.19 days. Gallup Organisation 2003

70% of engaged employees indicate that they have a good understanding of customer needs; only 17% of non engaged employees say the same. Right Management 2006

People management practices have been found to be a better predictor of company performance than strategy, technology, research and development.

78% of highly engaged public sector staff believe that they have an impact on public services delivery or customer service against only29% of the disengaged. Towers Perrin 2007

Companies ranked in the top quartile of employee engagement had earnings per share (EPS) growth of 2.6 times the rate of those who were below average. Gallup 2007

Engaged employees are 87% less likely to leave the organization than the disengaged. The costs of replacing a single employee can be equal to their annual salary. Corporate Leadership Council 2004

Engaged employees are likely to perform 20% better than non engaged employees. Corporate Leadership Council


Cerus Consulting’s Human Resources consultancy services can help you stimulate employee engagement, improve performance management systems, deliver 360 performance appraisal360 feedback and 360 assessment, and create resourceful conversations and trust-based relationships.

Our human resource consulting work is supported by a range of research-based performance appraisal, evaluation and assessment diagnostics including online employee surveys and 360 feedback software.